Help Center
Find answers by searching our customer service FAQs.
Customer Service FAQs
- Customer Service Hours
- Create Your Own Reel Viewer
- Contact us
- Report an order problem
- Shipping and delivery time frames
- Gift certificates
Uncommon Perks
Shipping & Returns
- When will my order ship?
- Shipping options and costs
- When will my order be delivered?
- Return instructions
- Our return & refund policy
- PO Boxes, APO, FPO, DPO, and US Territories
Order Status, Tracking & Changes
- Order seems to be stuck in transit
- Adding items to orders
- How can I check the status of my order?
- My tracking number isn't working
- Cancel an order
- Make order changes or canceling your order
Placing an Order
- Corporate Gifting
- How to redeem your Uncommon Credit or Gift Certificate
- Shipping to multiple addresses
- Adding a gift box or free personal message
- Payment options
- Password reset
Uncommon Experiences
International Orders, Shipping, & Returns
Gift Boxing & Packaging
Your Account
Wish Lists
Privacy & Security
Better to Give / Charitable Donations
Marketing and Public Relations
- Can you tell me more about Uncommon Goods?
- Our guiding principles
- B Corp
- Affiliate program
- How can I get in touch with someone in Marketing or PR?
- Request for photos