Help Center

Customer Service FAQs

• Product Question
• Customer Service Hours
• Create Your Own Reel Viewer
• Contact us
• Report an order problem
• Shipping and delivery time frames

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Uncommon Perks

• Uncommon Perks & Perks Credits
• Using your Uncommon Perks for free shipping
• Uncommon Perks membership renewal & your renewal fee
• How to cancel your Uncommon Perks membership or Free Trial

Shipping & Returns

• When will my order ship?
• Shipping options and costs
• When will my order be delivered?
• Return instructions
• Our return & refund policy
• PO Boxes, APO, FPO, DPO, and US Territories

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Order Status, Tracking & Changes

• Order seems to be stuck in transit
• Adding items to orders
• How can I check the status of my order?
• My tracking number isn't working
• Cancel an order
• Make order changes or canceling your order

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Placing an Order

• Uncommon Goods Virtual Shopper Session
• Corporate Gifting
• Colorado Retail Delivery Fee
• A gift message you can email, text, or print!
• How to redeem your Uncommon Credit or Gift Certificate
• Shipping to multiple addresses

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Uncommon Experiences

• What are Uncommon Experiences?
•  I can no longer attend my session, what can I do? 
• Uncommon Experiences Troubleshooting

International Orders, Shipping, & Returns

• General International FAQ's
• International Ordering FAQ's
• International Shipping FAQ's
• International Return Instructions

Gift Boxing & Packaging

• Is the Uncommon Goods logo on the shipping box?
• Why isn't gift boxing offered for all items?
• What does the gift box look like?
• Packing material

Your Account

• Order history
• Do I have an account and how do I reset my password?
• I’m having a hard time logging in. Help!
• How do I change my password?
• Do I need an account to place an order?

Wish Lists

• Create, edit and share Wish Lists
• Gift Registry

Privacy & Security

• Privacy and cookie policies
• My credit card is saved on file. Why do I need to enter my CVV number when I order?
• Site security

Better to Give / Charitable Donations

• Donations
• How does UncommonGoods choose their Better to Give partners?
• Better to Give

Marketing and Public Relations

• Our guiding principles
• B Corp
• Affiliate program
• How can I get in touch with someone in Marketing or PR?
• Request for photos
• Will you send me an item to review on my blog?

Submitting Work for Sale

• Submit your item(s) here!
• How can I contact your buyers directly?
• What do you look for in a new vendor partnership?
• How do I get in the UncommonGoods catalog?
• How can I get my product in front of your buyers?

Careers at UncommonGoods

• I’m not exactly sure which job to apply for. Who can I speak with?
• How do I follow up on the status of my application?
• Job openings