Help Center

Customer Service FAQs

• Contact us
• Customer Service hours
• Create Your Own Reel Viewer
• Cancel an order
• Report an order problem
• Shipping and delivery time frames

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Uncommon Perks

• Introducing Uncommon Perks
• Uncommon Perks shipping info
• Renewing your Uncommon Perks membership
• How to cancel your Uncommon Perks membership

Shipping & Returns

• Shipping options and costs
• Return instructions
• Our return policy
• International shipping
• PO Boxes, APO, FPO, DPO, and US Territories
• Shipping to Alaska and Hawaii

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Order Status, Tracking & Changes

• How can I check the status of my order?
• Tracking number isn't working
• Make changes to your order
• My shipping address is a PO Box. Why is my order shipping with FedEx?
• Order pickup

Placing an Order

• Paying with a gift certificate
• Shipping to different addresses
• Adding a gift box or free personal message
• Payment options
• Password reset
• Corporate Orders

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International ordering and shipping

• International Ordering FAQs
• International Shipping FAQs
• General International FAQs

Gift Boxing & Packaging

• Is the UncommonGoods logo on the shipping box?
• Why isn't gift boxing offered for all items?
• What does the gift box look like?
• Packing material

Your Account

• Order history
• I've ordered with you before. Do I have an account?
• I’m having a hard time logging in. Help!
• How do I change my password?
• Do I need an account to place an order?

Wish Lists

• Create, edit and share Wish Lists
• Gift Registry

Privacy & Security

• Privacy and security policies
• My credit card is saved on file. Why do I need to enter my CVV number when I order?
• Site security

Better to Give / Charitable Donations

• Donations
• How does UncommonGoods choose their Better to Give partners?
• Better to Give

Marketing and Public Relations

• Can you tell me more about UncommonGoods?
• Our guiding principles
• B Corp
• Affiliate program
• How can I get in touch with someone in Marketing?
• Request for photos

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Submitting Work for Sale

• Submit your item(s) here!
• How can I contact your buyers directly?
• What do you look for in a new vendor partnership?
• How do I get in the UncommonGoods catalog?
• How can I get my product in front of your buyers?

Careers at UncommonGoods

• I’m not exactly sure which job to apply for. Who can I speak with?
• How do I follow up on the status of my application?
• Job openings