Help Center
Find answers by searching our customer service FAQs.
Customer Service FAQs
- Contact us
- Customer Service Hours
- Report an order problem
- Shipping and delivery time frames
- Our catalog
- Product Question
Uncommon Perks
Shipping & Returns
- When will my order ship?
- Shipping options and costs
- When will my order be delivered?
- Return Instructions
- Our Return & Refund Policy
- PO Boxes, APO, FPO, DPO, and US Territories
Order Status, Tracking & Changes
- Unable to track order
- Adding items to orders
- How can I check the status of my order?
- My tracking number isn't working
- Order Edits: Shipment Info and Gift Messages
- My shipping address is a PO Box. Why is my order shipping with UPS?
Placing an Order
- Corporate Gifts
- How to redeem your Uncommon Credit or Gift Card
- Your Saved Credit Card Information
- Retail Delivery Fees
- A gift message you can email, text, or print!
- Shipping to multiple addresses
Uncommon Experiences
International Orders, Shipping, & Returns
Gift Boxing & Packaging
Your Account
- How to get help with an expired or missing credit
- How to get help if you forgot to apply your credit to an order
- Order history
- Do I have an account and how do I reset my password?
- I’m having a hard time logging in. Help!
- How do I change my password?