Help Center
Find answers by searching our customer service FAQs.
Customer Service FAQs
- Product Question
- Customer Service Hours
- Create Your Own Reel Viewer
- Contact us
- Report an order problem
- Shipping and delivery time frames
Uncommon Perks
Shipping & Returns
- When will my order ship?
- Shipping options and costs
- When will my order be delivered?
- Return Instructions
- Our Return & Refund Policy
- PO Boxes, APO, FPO, DPO, and US Territories
Order Status, Tracking & Changes
- Order seems to be stuck in transit
- Adding items to orders
- How can I check the status of my order?
- My tracking number isn't working
- Cancel an Order
- Order Edits: Shipment Info / Gift Messages / Cancellations
Placing an Order
- Corporate Gifting
- Your Saved Credit Card Information
- Colorado Retail Delivery Fee
- A gift message you can email, text, or print!
- How to redeem your Uncommon Credit or Gift Certificate
- Shipping to multiple addresses