Can I edit my order after placing it?

There is a short window after placing your order when some changes may still be possible before your order begins processing.

What changes can I make?

Depending on your order status, you may be able to:

• Update your shipping address
• Add or edit a gift message

These changes may be available through Track & Manage Orders↗.

What changes can’t I make?

Some changes are not available after checkout:

• Item details such as size or color cannot be changed
• Pricing-related changes cannot be made after purchase

You cannot cancel an order yourself online. If you’d like to request a cancellation, you will need to contact Customer Service↗ as soon as possible.

There is a short window after placing your order when cancellation may still be possible before processing begins. Because orders begin processing quickly, cancellation is not guaranteed.

For more information, see Can I cancel my order?↗.

Orders that have already shipped cannot be edited, but they may qualify for return.

How do I make a change to my order?

If you need to update your shipping address or add or edit a gift message, visit Track & Manage Orders↗.

1. Enter your order number without the dash or any numbers after it
2. Enter the billing ZIP code used at checkout
3. Enter the email address associated with the order to receive a one-time authentication code
4. Enter the code to verify your identity
5. Follow the on-screen prompts to make any available changes

The options shown will depend on your order status.

If the change you need is no longer available through Track & Manage Orders, please contact Customer Service↗ as soon as possible.

Still need help?

If you have questions about changing your order, please contact Customer Service↗—we’re happy to help.