How do I return an item?

Most items are eligible for free forever returns. For return eligibility, exceptions, and refund details, see What is Uncommon Goods’ return policy?↗

For international orders, see How does international shipping work?↗. International returns follow a different process.

How do I start a return?

The easiest way to start a return and receive a prepaid return label is through Track & Manage Orders↗.

1. Enter your order number without the dash or any number after it
2. Enter your billing ZIP code
3. Select Start a return
4. Follow the on-screen prompts
5. Select the item, quantity, and reason for your return

Common return reasons include:

• Changed my mind
• Didn’t like it
• Arrived damaged or incomplete
• Defective
• Arrived late

For damaged or defective items, you’ll be asked to upload photos and provide additional details.

If you’re returning a gift and don’t want the purchaser notified, you can select that option during the process.

How do I send my return back?

Once you’ve created your return:

1. Pack your item securely and include the packing slip if available
2. Attach the USPS return label
3. Drop off your package with any postal worker or at your local USPS location

How long will my return take to process?

Please allow up to 3 weeks for your return to arrive at our warehouse and be processed.

For information about how and when refunds are issued, see What is Uncommon Goods’ return policy?↗

Can I exchange an item?

We don’t offer direct exchanges.

If you’d like a different item, return your original item for a refund and place a new order.

Still need help?

If you have questions about returning an item, please contact Customer Service↗—we’re happy to help.