Help Center

Orders & Tracking

• How do I track my order?
• Can I edit my order after placing it?
• Can I cancel my order?
• Why is my order delayed or not delivered?

Shipping & Returns

• How do I return an item?
• When will my order arrive?
• How do I report a missing, damaged, or incorrect item?
• What are your shipping options and costs?
• What delivery options are available for my order?
• What is Uncommon Goods’ return policy?

Placing an Order

• How do I apply a promo code or gift card?
• What payment methods do you accept?
• Can I submit my order by mail?
• Do you offer corporate gifting?
• Do you offer discounts, promotions, or price matching?
• Do you offer wholesale pricing or bulk order discounts?

Gift Options & Packaging

• What gift options are available?
• How are orders packaged?
• Why isn’t gift packaging available for my order?

Uncommon Perks

• What is Perks?
• What are Perks Days?
• How do I manage or cancel my Perks membership?

Your Account & Preferences

• Do I need an account to shop?
• How do I view my order history?
• How do I manage email, SMS, and catalog subscriptions?
• How do I create and manage wish lists and gift reminders?

International Orders

• How do international orders work?
• How does international shipping work?

Classes & Experiences

• What are Experiences?

Product Information & Safety

• How do I find product details and availability?
• What is your product safety policy, and what happens if a product is recalled?

About Uncommon Goods

• How do I contact Uncommon Goods?
• What is Better to Give and how do donations work?
• What are Uncommon Goods’ values and sustainability practices?

Partnerships & Collaborations

• Share the Uncommon. Earn Cash.
• How do I partner with Uncommon Goods?

Product Sourcing & Vendor Partnerships

• How do I submit a product for consideration?
• What are your vendor standards and requirements?

Careers at Uncommon Goods

• Are there open positions and how do I apply?
• How can I check my application status?

Privacy & Security

• How does Uncommon Goods protect my privacy and security?

Story of Us

Story of You