Thomas Mascaro

We’re proud to stand behind our products and offer returns with no time limits on most items. We want you to feel confident in your purchase.How to start a returnThe easiest way to create a return ...

You can manage your Uncommon Goods communications, including email, SMS, and catalog subscriptions, at any time.Email subscriptionsYou can subscribe to our email newsletter on our website to receiv...

We truly appreciate creative design and are always on the lookout for unique products to add to our collection. If you're a maker, designer, or have an interesting product idea, we’d love to see wh...

While accessible on mobile, we encourage users to work with the story editor on a laptop or desktop computer for the most ease of use and best results. Your image size may bump text onto the next...

While accessible on mobile, we encourage users to work with the story editor on a laptop or desktop computer for the most ease of use and best results.Note that writing in non-English languages wil...

Questions are delivered via email on a weekly basis to keep your story moving. You are free to answer (or not answer) these at your own pace. You can answer prompts in any order.You may choose whic...

Use your dashboard to view all available prompts, track completed prompts, and manage your story's progressClick the section names to see all questions within a section and your progress answering ...

If you experience issues with your account, portal, or book, please contact our support team. Our regular customer service hours are from 9 AM to 11 PM Eastern Standard Time (EST) on weekdays. ...

If you’ve purchased the item, but have not sent your book to print, you can cancel for a refund or a credit–Within 30 days: You will receive a full refund, including shipping, to the original payme...

Expected production and shipping timeline is two weeks. The cost of one initial book and its shipping is included in your purchase, which also includes unlimited access to the user portal for you ...