How do I report a missing, damaged, or incorrect item?

We’re sorry something went wrong with your order. We’ll work with you to make it right as quickly as possible.

If something is missing, damaged, defective, or incorrect, the easiest way to report the issue is through Track & Manage Orders↗.

How do I report an issue?

1. Enter your order number without the dash or any numbers after it
2. Enter your billing ZIP code
3. Select Report a problem
4. Follow the on-screen prompts
5. Select the item, quantity, and reason for the issue

For damaged or defective items, you’ll be asked to upload photos and provide additional details.

If the order was a gift and you don’t want the purchaser notified, you can select that option during the process.

What types of issues can I report?

Common issues include:

• Extra items you didn’t order
• Entire order missing
• Late delivery
• Damaged or incomplete item
• Item missing from your order
• Defective item
• Incorrect item

What happens after I report an issue?

Depending on the issue and item availability, we may offer:

• A replacement
• A refund
• In some cases, both options

Replacement items can be shipped to your billing address, shipping address, or another address you provide.

Our team reviews each request and will provide the best available resolution.

For information about how refunds are issued, see What is Uncommon Goods’ return policy?↗

What is Order Protection?

Order Protection is an optional service that provides faster resolution if your package is lost in transit, arrives damaged, or contains a defective item.

If your order includes Order Protection, you can request a replacement through Track & Manage Orders↗ or by contacting Customer Service.

Once approved, a replacement is typically shipped within 1 business day.

Orders without Order Protection follow our standard resolution process.

What if a return is required?

If your issue requires a return, please allow up to 3 weeks for the item to arrive at our warehouse and be processed.

Still need help?

If you have questions about an order issue, please contact Customer Service↗—we’re happy to help.