What is Uncommon Goods’ return policy?

We offer free forever returns on most items, giving you the flexibility to return eligible products at any time. A few items have special return requirements or are not eligible for return.

What items can’t be returned?

The following items are not eligible for return:

• Custom-made or personalized items, unless defective
• Virtual on-demand classes

Are there items with special return requirements?

Yes. Some items have specific return requirements:

• Fine jewelry: Must be returned within 30 days of delivery
• Live plants and succulents: Must be returned within 30 days of delivery

Plants are living products and need proper care to stay healthy and thrive.

What is the return policy for Story of Us and Story of You books?

If your book has not yet been sent to print:

• Within 30 days, you can receive a full refund, including shipping, or a digital gift card
• After 30 days, refunds are issued as a digital gift card

When an order is canceled, all user data, including personal information and responses, will be deleted.

If your book has already been sent to print, it cannot be canceled or refunded unless it arrives damaged or defective. In those cases, we’ll provide a replacement or refund via gift card.

How long do I have to send my return?

Once you create a return label, your return must be received within 40 days or the return may be closed.

If you need a new return label, please contact Customer Service.

We reserve the right to decline returns or refunds in cases of fraud, abuse, or excessive return activity.

How will I receive my refund?

Depending on when the item was delivered, refunds may be issued to the original payment method or as a digital gift card.

• Refunds to the original payment method are available within 30 days of delivery
• After 30 days, refunds are issued as a digital gift card
• Gift recipients receive refunds as a digital gift card
• A valid email address is required to receive a digital gift card
• If the original payment method is unavailable, a refund check will be issued to the purchaser

Most refunds appear within 3–5 business days. International refunds may take up to 10 business days.

How long does it take to process a return?

Please allow up to 3 weeks for your return to arrive at our warehouse and be processed after it has been sent.

Still need help?

If you have questions about our return policy, please contact Customer Service↗—we’re happy to help.