Note: For the safety of our team, our Brooklyn, NY-based warehouse will be closed for 2-3 weeks beginning March 29, 2020. During this time we will be unable to process returns but we'll process them as quickly as possible once we reopen. Please allow additional processing time while our warehouse is closed.
Simply put, we stand behind our items and we don’t put time limits on returns. How many retailers can say that they have a forever return policy?
Return Processing Time:
- Returns typically take 2-3 weeks to receive and process.
- Once we receive your return, we will process the refund, replacement, or issue a gift certificate depending on your desired refund method.
- Refunds will be applied back to the original payment method used.
- Issued refunds may take 3-5 business days to post to your payment account.
- Issued email gift certificates may take 24 hours to arrive in your inbox and post mail gift certificates usually deliver within 3-5 business days.
- Refunds are issued for returned items and do not include the cost of shipping.
- We regret that customized items cannot be returned.
- At this time, we are unable to process exchanges for online returns.
- Return refunds can be issued back to a valid payment card within 6 months or PayPal account within 12 months of the transaction. All other refunds will be issued by check.
- If we suspect a return to be fraudulent, abusive or unduly repetitive, we reserve the right to refuse it and no returns will be granted.