Simply put, we stand behind our items and we don’t put time limits on returns. How many retailers can say that they have a forever return policy?
You can start your return online and print a free return label directly from home on our Return Instructions.
- Eligible returns will be refunded to the original form of payment for your purchase price or a gift card if it was a gift.
- Return refunds may take a few days to post to your bank or PayPal account.
- Email Gift Certificates can take 3-5 days to arrive in your inbox and post mail Gift Certificates usually deliver within 7-10 business days.
- Unfortunately, custom or made-to-order items cannot be returned.
- We regret that we cannot reimburse you for the cost of shipping.
Your return delivery time can take up to 2 weeks to arrive at our warehouse. Once it arrives, we will process your return within 2 business days. Please note if we suspect a return to be fraudulent, abusive or unduly repetitive, we reserve the right to refuse it and no exchanges or returns will be granted.
To return an item that was not what you ordered, please call us so that we can assist further.
Still need help? Contact our customer service team at: 888-365-0056, speak with a team member in live chat, or send us an email: firstname.lastname@example.org.