Simply put, we stand behind our items and we don’t put time limits on returns. How many retailers can say that they have a forever return policy?
Return Processing Time:
- Returns typically take 2-3 weeks to receive and process.
- Once we receive your return, we will process the refund, replacement, or issue a gift certificate depending on your desired refund method.
- Refunds will be applied back to the original payment method used.
- Issued refunds may take 3-5 business days to post to your payment account.
- Issued email gift certificates may take 24 hours to arrive in your inbox and post mail gift certificates usually deliver within 3-5 business days.
- Refunds are issued for returned items and do not include the cost of shipping.
- Note: Gift recipients can select “Return a gift” before starting a return and the purchaser will not be notified. Click here to learn more about return instructions.
- We regret that customized items cannot be returned.
- At this time, we are unable to process exchanges for online returns.
- Return refunds can be issued back to a valid payment card within 6 months or PayPal account within 12 months of the transaction. All other refunds will be issued by check.
- If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.