Our Return & Refund Policy

We stand behind our items and we don’t put time limits on returns. How many retailers can say that they have a forever return policy?

To start your return online and print a free return label go to our Order Lookup page or visit our Return Instructions FAQ. 

Return Processing Time:

• Returns typically take 2-3 weeks to receive and process. 
• Once we receive your return, we will process the refund, replacement, or issue a gift certificate depending on your desired refund method.

Please note: 

Returns that are not received by our warehouse after 40 days of creating the return label are automatically closed in our system. Please contact us at help@uncommongoods.com if your return has not been shipped or processed by warehouse after 40 days of creating your return label.

Refunds:

• Refunds can only be issued to the purchaser's original payment method or as a gift certificate.
• Issued refunds may take 3-5 business days to post to your payment account.
• Issued email gift certificates may take 24 hours to arrive in your inbox and post mail gift certificates usually deliver within 3-6 business days.
• Refunds are issued only for returned items and do not include the cost of shipping.
• Gift recipients can select “Return a gift” before starting a return and the purchaser will not be notified. Click here to learn more about return instructions. 
• Gift recipients who have returned an item or reported an order problem can request a gift certificate, replacement order, or a refund back to the purchaser's original payment method only. We are unable to refund a gift recipient's payment card or issue gift recipient check refund.

Ineligible Returns:

• We regret that: All Custom / Dropship orders are final once submitted with no exceptions.
  • There are a couple of exceptions to this including:
    • Our fine jewelry line & the Jellyfish Air Planter (Item 49161), both come with a 30-day return policy - after 30 days, returns are not eligible.
    • All DS Live Plants, Succulents and Algae (ie: Pyro dinos) come with a 30-day return policy - after 30 days, returns are not eligible.
    • These plants have a limited lifespan and need proper care to be kept alive. 
• At this time, we are unable to process exchanges for online returns.
• Return refunds can be issued back to the original PayPal transaction within 12 months of the purchase. If the PayPal transaction has exceeded 12 months, a check will be issued to the purchaser.
• If the original payment card has been canceled, expired, or was closed, a check will be issued to the purchaser. 
• If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.