After you place your order, you’ll receive an email confirmation with your order number within a few minutes. If you ordered a personalized item, your custom details will also be included.
Once your order ships, you’ll receive a second email with tracking information. Tracking updates may take up to 24 hours to appear.
You can check your order status at any time using Track & Manage Orders↗ at the bottom of our website.
How do I look up my order?
Enter your order number without the dash.
Enter the billing ZIP code used at checkout.
What information can I see?
Once your order is found, you can view:
- Items purchased
- Shipping method and estimated delivery date
- Current order status
- Tracking number and carrier updates
When will my tracking information update?
Tracking numbers are typically assigned a few hours before carrier pickup.
Carrier tracking updates usually appear by 10 PM ET Monday–Friday.
Weekend shipments may update after 10 PM ET on Monday.
Tracking information may take up to 24 hours to fully update.
What if I can’t find my confirmation or shipping email?
Try the following:
- Search your inbox for “Uncommon Goods”
- Check your spam or junk folders
- Sign in to your account to view your order history
- Contact Customer Service for assistance
Still need help?
If you have questions about your order status or tracking, please contact Customer Service↗—we’re happy to help.
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