You can contact Customer Service by chat, email, or phone. For the fastest assistance, use the chat available in the bottom-right corner of most pages.
How can I contact Customer Service by email or phone?
Email Customer Service↗, and we’ll respond as quickly as possible.
You can also call us at:
- U.S.: (888) 365-0056
- International: +1 (718) 210-1200
When is Customer Service available?
Customer Service is available every day of the year:
- Weekdays: 9:00 AM–11:00 PM ET
- Weekends: 9:00 AM–6:00 PM ET
From Black Friday through December 23, support is available 24/7.
Holiday hours
Customer Service is available from 9:00 AM–6:00 PM ET on:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
How do I contact another Uncommon Goods team?
If your question is best handled by another team, use the appropriate contact option below:
- Donation requests↗
- People Team / HR↗
- Marketing inquiries↗
- Current vendors↗
- PR Team↗ for media, press, or product image requests
For editorial or publication image requests, please include:
- Your publication name and URL
- The products you’re interested in featuring
- Your contact information
Due to the volume of requests we receive, we may not be able to respond to every media inquiry individually.
How can I share feedback?
We welcome your feedback↗ and appreciate you taking the time to share it with us.
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