What are Experiences?

Experiences are live, interactive online classes held over Zoom where you can learn something new, create something handmade, or enjoy an activity with friends and family.

They’re designed for individuals, couples, or small groups and are led by instructors who guide you throughout the Experience.

To browse available classes, visit our Experiences↗ page.

What happens after I order an Experience?

After placing your order, you’ll receive a few emails to help you prepare:

• Order confirmation: Sent immediately after purchase with your order details
• Class details: Includes your Zoom link and preparation instructions
• Reminders: Sent 48 hours before your class and again 4 hours before
• Post-class follow-up: A thank-you message after your Experience

Gifting Experiences

How can I purchase an Experience as a gift?

Select an Experience and choose Add Gift Options in your cart. You can enter the recipient’s name, email address, and when you would like the first email sent.

If you prefer to keep it a surprise, leave this section blank. All confirmation emails will be sent to you, and you can share the class details with the recipient.

You can also download and print a note to let the recipient know an Experience is coming.

What if I don’t know when the recipient is available?

If you have a potential date in mind, you may purchase that session. If it does not work for the recipient, they can reschedule using the link in their confirmation email or through Track & Manage Orders↗.

If you’re unsure of timing, you may prefer to send an Uncommon Goods gift card and include a note indicating the intended Experience.

Joining an Experience

Can I invite others to join my Experience?

Each Experience is designed for 1–2 people per screen to ensure the best experience.

If you’d like to include a larger group, private Experiences may be available.

Do you offer private Experiences?

Yes. Many of our Experiences can be arranged as private sessions depending on instructor availability.

Please contact our Experiences Team with your preferred class, and we’ll help determine availability. Private Experiences are ideal for groups, families, and corporate events.

Will I need to buy supplies for my Experience?

Supply requirements vary by class.

Some Experiences include all necessary materials, while others require you to purchase supplies in advance. Check the class page for full details.

For example, some mixology classes may require fresh ingredients purchased locally.

Troubleshooting & Support

What should I do if I have trouble joining my class?

If your class is starting and you’re having trouble accessing Zoom or see an error screen, exit and rejoin the session using your class link. You should be placed into a waiting room.

If you’re still unable to join, please contact Customer Service for immediate assistance.

Shipping & Experience Materials

Why was I charged shipping for an Experience?

If your Experience does not include a physical item, you will not be charged shipping.

If you were charged shipping, it may be because your Experience includes a shipped item or you purchased additional items that require shipping.

What should I do if my Experience item will not arrive in time?

If your item is delayed, please contact the Experiences Team as soon as possible. We’ll do our best to help you enjoy your class.

What should I do if my Experience item arrives damaged?

Please report the issue through Track & Manage Orders↗ or contact Customer Service as soon as possible.

For time-sensitive issues, calling Customer Service is recommended.

Rescheduling & Recordings

How can I reschedule my Experience?

If your class is more than 48 hours away, you can reschedule using your order number and billing ZIP code or the reschedule link in your confirmation email.

If no alternative dates are available or you prefer not to reschedule, contact the Experiences Team to request a recording.

If your class is within 48 hours, has already started, or was missed, rescheduling is not available. You can still request a recording from the Experiences Team.

Recordings may be from a different session and are selected to provide the highest-quality viewing experience.

Experience recordings are intended for personal use only and should not be shared or posted publicly.

Still need help?

If you have questions about Experiences, need help troubleshooting a class, or need assistance managing your order, please contact our Experiences Team↗—we’re happy to help.