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If you experience issues with your account, portal, or book, please contact our support team. Our regular customer service hours are from 9 AM to 11 PM Eastern Standard Time (EST) on weekdays. O...

If you’ve purchased the item, but have not sent your book to print, you can cancel for a refund or a credit–Within 30 days: You will receive a full refund, including shipping, to the original payme...

Purchase of The Story of Us includes access to the user portal for your partner/yourself or a recipient, plus one printed book. Additional copies of the final book can be purchased through the acco...

Once you are ready to send your book off to press, use the cover editor feature to create a custom cover for your book.Navigate to your portal dashboard and scroll to the bottom of the screen. Clic...

Books can range from 20-380 pages, depending on how much the storyteller writes. Books are hard covered and printed in a color of your choosing, featuring your custom title and the author’s name. C...

Expected production and shipping timeline is two weeks. The cost of one initial book and its shipping is included in your purchase, which also includes unlimited access to the user portal for you/...

While accessible on mobile, we encourage users to work with the story editor on a laptop or desktop computer for the most ease of use and best results. Your image size may bump text onto the next...

Questions are delivered via email on a weekly basis to keep your story moving. You are always free to answer (or not answer) these at your own pace. You can answer prompts in any order.You may choo...

Use your dashboard to view all available prompts, track completed prompts, and manage your story's progress.Click the section names to see all questions within a section and your progress answering...

While accessible on mobile, we encourage users to work with the story editor on a laptop or desktop computer for the most ease and best results.Note that writing in non-English languages will produ...