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cszendeskadmin

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Latest activity by cszendeskadmin
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    cszendeskadmin created an article,

    A gift message you can email, text, or print!

    If your gift is not going to arrive on time, we've got you covered! You can email, text, or print a message for your gift recipient to let them know that a package of awesomeness is on the way. Cli...

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    cszendeskadmin created an article,

    Adding items to orders

    Once an order is placed, we are unable to add items or gift boxes to the order. We are also unable to swap one item for another (such as a red bowl for a green one). Instead, you can cancel your or...

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    cszendeskadmin created an article,

    How to redeem your Uncommon Credit or Gift Certificate

    You can add your Uncommon Credit from your shopping cart, prior to checkout! Simply click the shopping cart icon in the top right corner and enter your credit at the bottom of your cart: You can a...

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    cszendeskadmin created an article,

    When will my order be delivered?

    We message expected delivery dates when you select your shipping option in checkout, throughout the rest of the checkout process, in the order confirmation email, and on the track/manage order page...

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    cszendeskadmin created an article,

    Order seems to be stuck in transit

      We've been noticing that most carriers (USPS, UPS, Newgistics, etc.) aren't scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location for mul...

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    cszendeskadmin created an article,

    When will my order ship?

    Nearly all orders will leave our warehouse the same business day if they are placed before 5PM ET. Orders placed on weekends or holidays won't ship until the following  business day.  Items that ar...

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    cszendeskadmin created an article,

    Canceling your Perks membership

    How do I cancel my Perks membership renewal? Sign in to your Uncommon Goods account. In your account, go to "Manage Perks Membership" You can Select Turn OFF Auto-renew to cancel future renewal ch...

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    cszendeskadmin created an article,

    Uncommon Perks & Perks Credits

    What is Uncommon Perks and how do I sign up? With Uncommon Perks, you get unlimited Free Standard Shipping for the year! Free Standard shipping applies to all US orders (including Alaska and Hawaii...

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    cszendeskadmin created an article,

    Shipping to multiple addresses

    STEP 1: CLICK ON 'SHIP TO MULTIPLE ADDRESSES' Once you're finished shopping and you've entered any necessary gifting options, head to checkout. If you need to send your items to different addresses...

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    cszendeskadmin created an article,

    Adding a gift box or free personal message

    You can add a gift box to most of our items or add multiple items to a single gift box (depending on the size of the item and if it ships from our warehouse). You can also add a free personal messa...