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cszendeskadmin

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Latest activity by cszendeskadmin
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    cszendeskadmin created an article,

    A gift message you can email, text, or print!

    If your gift is not going to arrive on time, we've got you covered! You can email, text, or print a message for your gift recipient to let them know that a package of awesomeness is on the way. Cli...

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    cszendeskadmin created an article,

    Using your Uncommon Perks free shipping benefit

      What is Uncommon Perks and how do I get it? With Uncommon Perks, you get unlimited Free Shipping (and other good stuff) for the year! Click here for more details.  To become a Perks member, simp...

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    cszendeskadmin created an article,

    Adding items to orders

    Once an order is placed, we are unable to add items or gift boxes to the order. We are also unable to swap one item for another (such as a red bowl for a green one). Instead, you can cancel your or...

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    cszendeskadmin created an article,

    How to redeem your Uncommon Credit or Gift Certificate

    You can add your Uncommon Credit from your shopping cart, prior to checkout! Simply click the shopping cart icon in the top right corner and enter your credit at the bottom of your cart: You can a...

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    cszendeskadmin created an article,

    When will my order be delivered?

    We message expected delivery dates when you select your shipping option in checkout, throughout the rest of the checkout process, in the order confirmation email, and on the track/manage order page...

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    cszendeskadmin created an article,

    Order seems to be stuck in transit

      We've been noticing that most carriers (USPS, FedEx, Newgistics, UPS, etc) aren't scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location f...

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    cszendeskadmin created an article,

    When will my order ship?

    Most orders leave our warehouse within 2 - 5 business days. Orders placed with Expedited or Express shipping will leave our warehouse even faster. We'll email you tracking as soon as it's available...

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    cszendeskadmin created an article,

    Your Perks membership renewal & renewal fees

    Auto Renew & Renewal Fees: Your membership is automatically set to renew 12 months after you enter into a paid membership, unless you joined directly after your free trial, in which case you will b...

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    cszendeskadmin created an article,

    Cancelling your Perks membership

    I don't have an Uncommon Goods account. Can I cancel my Perks free trial online? Yes, but you need to complete your Perks account setup in order to cancel your membership online. When you sign up ...

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    cszendeskadmin created an article,

    Uncommon Perks & Perks Credits

    What is Perks? Uncommon Perks is a paid 12-month membership, giving members access to wonderful benefits like Unlimited Free Shipping, Uncommon Goods Credits and double donations to Better To Give....