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Jennifer Grim

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  • Paying with a gift certificate

    Lucky you; you have an UncommonGoods gift certificate! Once you've finished shopping and have entered any gifting options you'd like and provided us with your shipping address(es), you'll come to t...

  • Order pickup

    While we don't have any retail locations and aren’t able to allow customers to visit our warehouse and pick up their orders, the great news is that even with our Economy shipping, orders shipping t...

  • My shipping address is a PO Box. Why is my order shipping with FedEx?

    FedEx and USPS have teamed up to give you a great shipping experience! Some orders shipping to PO Boxes initially ship via FedEx, but final delivery will be provided by USPS. You can use the FedEx ...

  • Make changes to your order

    We get it, mistakes happen! You’ve got a very small window of time to make changes to your order. To edit your shipping address, free gift message, or to cancel your order, go to Order Lookup. Plea...

  • Tracking number isn't working

    We email tracking to you as soon as it’s assigned to your package, which is generally several hours before the carrier collects your order. Once the carrier collects your order they’ll update track...

  • Our return policy

    Simply put, we stand behind our items and we don’t put time limits on returns. How many retailers can say that they have a forever return policy? To start your return online and print a free return...

  • Delivery information

    We primarily use USPS and FedEx. Orders shipped with Economy service are typically delivered by USPS. We use a regional carrier called OnTrac for some of our orders shipping to the western portion ...

  • Delay shipping

    We're unable to delay shipping on our orders. If you absolutely cannot have a package arrive so soon, please contact us and we'll help you figure out the best date for you to place your order and h...

  • Where do you ship from?

    We have two main shipping locations; Brooklyn, NY and Sparks, NV. A small percent of our orders, generally customized items, ship directly from the artist to the customer. If you need any help pick...

  • Shipping to Alaska and Hawaii

    Once you place items in your shopping basket and proceed to checkout, pricing will be calculated based on the cost of the items you are purchasing and the shipping type you choose. Below are the cu...