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Jennifer Grim

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  • How do I change my password?

    To reset your account password go to our Forgot Password page here. Enter your account email address and click "send reset link". We'll email a password reset link to your email account. From your ...

  • I've ordered with you before. Do I have an account?

    We don't require an account to shop with us, but you may have set one up in the past. If you're not sure if you have an account, click on the Sign In link at the top of the page and enter the email...

  • Order history

    First, log into your account from our homepage here. Once you are logged in, click on view order history to see past orders. You'll be taken to your order history page which will show your order ...

  • Packing material

    Uncommon Packaging: The Basics We get a lot of questions from our customers about our packaging and the amount of packing materials we use. Sustainability and customer service are at the heart of o...

  • What does the gift box look like?

    Gift boxing costs $4.95 per box, and there is no additional charge for gift boxing more than one item in a box Our gift boxes are navy blue and made from 28-point recycled kraft paper and are ti...

  • Why isn't gift boxing offered for all items?

    While more than 90% of our items can be gift boxed, some of them are just are too big or too heavy to be able to gift box. We’re also unable to gift box items which ship directly from our artists, ...

  • Is the UncommonGoods logo on the shipping box?

    Many of our boxes will have UncommonGoods branding printed on the box, and we do use branded packing tape to seal our boxes. Some items will ship in boxes that come from our vendors, and these boxe...

  • General International FAQs

    What is BorderFree? Borderfree, now known also as Pitney Bowes, partners with online retailers to sell internationally by providing international customers with access to products found in the Unit...

  • International Shipping FAQs

    What are my international shipping options? Below is a summary of delivery expectations for our international orders. You will be quoted a specific delivery promise at the time of checkout that is ...

  • International Ordering FAQs

    How to Order Select the International Shopping link (flag symbol) at the top of any page and choose your shipping destination and preferred currency. All prices will automatically be converted int...