I'm having a bit of trouble getting into my class, which is happening right now.
If you're using the Zoom link provided and are still unable to access the session, please feel free to reach out to our customer service team. They’re here to help you troubleshoot the issue.
I'm seeing this message and my class should have started by now.
If your class is starting in the next 10 minutes and you see the screen above, please try exiting and rejoining the session. You should find yourself in a waiting room that looks like this.
If you’re not seeing any of the above, don’t hesitate to contact our customer service team for assistance.
I'm being charged for shipping when my experience doesn’t include a product.
If your class doesn’t come with any associated items, you won’t be charged for shipping. If you did pay for shipping, there are two possible reasons:
- You ordered a class that includes an item that will be shipped.
- You purchased additional items from us that required shipping.
My product won't be delivered in time for my class.
If your item is experiencing shipping delays, please reach out to the experiences team, and we'll do our best to ensure you can enjoy the full experience.
My product arrived broken.
Please report the issue through our online portal or contact our customer service team, who can help resolve this for you as quickly as possible. We recommend calling, as this could be time sensitive.
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