Order seems to be stuck in transit

We've been noticing that most carriers (USPS, FedEx, Newgistics, UPS, etc) aren't scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location for multiple days and then suddenly deliver on time to the customer. It can be a bit confusing and frustrating, so we've put some information together for you here.

When should I expect my order to be delivered?

We message expected delivery dates when you select your shipping option, throughout the rest of the checkout process, in the order confirmation email, and on the view/manage order page.

Please give the carrier until 8 pm local time on your expected delivery date for them to deliver your order. 

Where can I find my expected delivery date?

In checkout:

Email confirmation:

View/manage order page:

My order is officially late. It's after 8 pm local time on my expected delivery date. What do I do?

If your order doesn't arrive by 8 pm local time on your expected delivery date, please contact us so we can look into this for you. It would be helpful if you'd include your order number and tell us whether you'd still like to receive this order or if you'd like to receive a credit to your original payment method instead.