We've been noticing that most carriers (USPS, FedEx, Newgistics, UPS, etc) aren't scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location for multiple days and then suddenly deliver on time to the customer, others don't show any movement in-transit until the order is delivery. This can understandably be a bit confusing and frustrating.
We message expected delivery dates when you select your shipping option, throughout the rest of the checkout process, in the order confirmation email, and on the view/manage order page. Please give the carrier until 8 pm local time on your expected delivery date for them to deliver your order.
If it's already past 8 pm local time on your expected delivery date, the fastest way to get this issue addressed and issue a replacement order or refund for you is below:
Report your problem online:
1. Sign in to your account or use this link to locate your order https://www.uncommongoods.com/orderLookup/orderLookup and enter your 8-digit order number and billing or shipping zip code.
2. Check the box next to the item(s) that you’d like to report a problem with.
3. Choose the reason that best matches the problem, and let us know if you prefer a replacement or a refund.
4. Enter the email address where we’ll send a confirmation and pre-paid return label (if applicable), then submit.
If your order is stuck in transit, there's still a chance that the original order will arrive. If this happens, please let us know and we'll issue you a pre-paid return label to get this back to us.