From Track & Manage Orders:
- Go to Track & Manage Orders at the footer of any page on our site to navigate to the Order Lookup page.
- Enter your order number excluding the dash and shipment number (example: 10563275).
- Enter the billing address zip code used at checkout.
From your Uncommon Goods Account:
- Sign into your Uncommon Goods account here.
- Select "View Orders" to see your order history.
Please note: If you were not logged into your Uncommon Goods account at the time of purchase, the order will not be linked to your account. You can view your order status by following the steps above via Track & Manage Orders.
From Order Lookup you can:
- View purchased items, shipping method, and delivery timeframe
- View the status of your order
- View your tracking number and carrier delivery status
- Edit your shipping address (only while the order is in New status)
- Edit an existing gift message (only while the order is in New status)
- Cancel an order or shipment (only while the order is in New status)
For orders shipping outside of the U.S.:
For purchases processed by Borderfree:
- Go to the Borderfree website.
- Enter your order number and email address.
For purchases processed by Flow:
- Go to Track & Manage Orders.
- Enter your order number and billing zip code.
- If your billing address does not include a zip code, please contact our Customer Service team for additional help with the status of your order.
Please note: Purchases shipping outside of the U.S. cannot be canceled or edited online. Please contact Uncommon Goods Customer Service team for additional help.