We get it, mistakes happen!
You’ve got a very small window of time to cancel or make changes to your order, before our warehouse team begins preparing your order for shipment. To edit your shipping address, add or edit a gift message, or to cancel your order, go to Track & Manage Orders.
- Enter your order number and billing zip code
- Find the order you need to edit
- Make the necessary changes
We regret that cancellations and edit requests cannot be guaranteed for Customized items once the order has been placed, international orders, and orders that have already left our warehouse.
Good news: our invoices never contain pricing, so no need to request a gift receipt or mark the order as a gift.
- Edits that change the order price (e.g. adding or removing items, or buying a gift box) are unavailable once an order has been placed. To make these changes, you will need to cancel your order and place a new one.
- Refunds for canceled orders will be issued to the original payment method used within 24 hours. Please allow 3-5 business days for refunds to post to your payment account. You will receive a confirmation email once your refund has been issued.
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