We get it, mistakes happen!
You’ve got a very small window of time to make changes to your order. To edit your shipping address, add or edit a gift message, or to cancel your order, go to Order Management.
- Enter your 8-digit order number and billing zip code
- Find the order you need to edit
- Make the necessary changes
If your order status is Shipped or In Process, we are not able to make any changes to the order.
Good news: our invoices never contain pricing, so no need to request a gift receipt or mark the order as a gift.
- Edits that change the order price (e.g. adding or removing items, or buying a gift box) are unavailable once an order has been placed. To make these changes, you will need to cancel your order and place a new one.
- Refunds for canceled orders will be issued to the payment method used within 24 hours. Please allow 3-5 business days for refunds to post to your payment account.
- Also, we regret that online changes cannot be made to shipments with a custom item, orders shipping internationally, or orders that have already left our warehouse