We get it, mistakes happen!
You’ve got a very small window of time to make changes to your order, usually less than a few hours. To edit your shipping address, free gift message, or to cancel your order, go to Order Lookup.
Edits that change the order price (e.g. adding items, buying a gift box, etc.) are unavailable once an order has been placed. To make these changes, you will need to cancel your order and place a new one.
Refunds for cancelled orders will be issued to the payment method used within 24 hours. Please allow 3-5 business days for refunds to post to your payment account.
Also, we regret that online changes cannot be made to shipments with a custom item, Perks membership purchases, or orders shipping internationally. For these cases (or other assistance) call +18883650056 or email us at firstname.lastname@example.org.