Make changes to your order

We get it, mistakes happen!

You’ve got a very small window of time to make changes to your order. To edit your shipping address, free gift message, or to cancel your order, go to Order Lookup.

Please note:
Edits that change the order price (e.g. adding items, buying a gift box, etc.) are unavailable once an order has been placed. To make these changes, you will need to cancel your order and place a new one. 

Refunds for cancelled orders will be issued to the payment method used within 24 hours. Please allow 3-5 business days for refunds to post to your payment account. 

Also, we regret that online changes cannot be made to shipments with a custom item, Perks membership purchases, or orders shipping internationally.

Need more help? Send a request here, call +18883650056, or email us at help@uncommongoods.com.