Make order changes or canceling your order

We get it, mistakes happen!

You’ve got a very small window of time to cancel or make changes to your order. To edit your shipping address, add or edit a gift message, or to cancel your order, go to Track & Manage Orders.

1. Enter your order number and billing zip code
2. Find the order you need to edit
3. Make the necessary changes

If your order status is Shipped or In Process, we are not able to make any changes to the order.

Good news: our invoices never contain pricing, so no need to request a gift receipt or mark the order as a gift. 

Please note:

1. Edits that change the order price (e.g. adding or removing items, or buying a gift box) are unavailable once an order has been placed. To make these changes, you will need to cancel your order and place a new one.
   • Click here for instructions on how to cancel your order online.
   • Click here for instruction on how to add a gift box or personal message when placing an order.
2. Refunds for canceled orders will be issued to the original payment method used within 24 hours. Please allow 3-5 business days for refunds to post to your payment account. You will receive a confirmation email once your refund has been issued.
3. Also, we regret that online changes cannot be made to shipments with a custom item, orders shipping internationally, or orders that have already left our warehouse