You can cancel a shipment online shortly after placing your order (usually within 1 hour). Follow the instructions below to cancel your shipment online.
Once cancelled, we'll refund your original payment method within 24 hours. Refunds can take 3-5 business days to post to your payment account.
Cancel your order online:
1. Go to our Order Lookup page here.
2. Enter your Order number (Ex: 10825960) and billing address zip code.
3. Click "Edit this shipment".
4. For security purposes, enter the email address used to place this order.
5. Select "Cancel this shipment" and confirm the cancellation to complete your request.
*If you have an UncommonGoods account, simply sign in and select the order number you'd like to cancel.*
Please Note: Cancellations cannot be reversed. Also, we regret that online cancellations are not available for custom item shipments, Perks membership purchases, orders shipping internationally, or for orders that have been processed for shipment by our warehouse.
To edit a shipment for your order, visit our Edit an order FAQ.