We're sorry to hear that there's a problem with your order!
The fastest way to report the issue and request a refund or replacement is by reporting the issue online here: https://www.uncommongoods.com/orderLookup/orderLookup
Note: if your order shipped outside of the US, please email firstname.lastname@example.org for further assistance.
Go to Track & Manage Orders to report the problem.
1. Enter your order number (excluding the dash and the number(s) after the dash), and enter the billing zip code.
2. Click on REPORT A PROBLEM. On the next screen, choose the problem that best matches your situation, and click on the START RETURN button.
a. If your item arrived damaged or defective, choose the checkbox labeled RETURN next to the damaged/defective item.
b. If we sent you the wrong quantity or an item you didn't order, choose the checkbox labeled "I received extra items I did not order".
c. If your order seems to be lost in transit or is otherwise late, choose the checkbox labeled "I never received this order".
3. Follow the prompts on the screen. If your item was damaged or defective, you'll be prompted to upload a photo of the damage or defect. Select if you prefer a refund or a replacement for the item(s).
4. Enter the email address where we’ll send your pre-paid return label (if you need one) and a confirmation email, then submit your return.