Oh no! We're sorry to hear that there's a problem with your order!
We want to make this right as quickly as possible. The quickest way to get in touch with us is via phone: 888-365-0056. We typically answer our calls within 20 seconds and our average time to handle a phone call like this is under 4 minutes. To expedite your call, please have your order number / reference number handy. Don't have it? Don't worry - we can look it up for you!
If you prefer to email us, we can be reached at firstname.lastname@example.org. We answer our emails in an average of 2 business hours. When emailing us, please be as descriptive as possible and include your order number if you have that available. If you don't have your order number handy, please make sure you give us your full name and address so we can locate your order.
We're looking forward to solving your problem!