Return instructions

We've made returning things even easier! To start your return online and print a free return label follow the steps listed below.

Create a return online:

1. Log into your account or find your order here 
2. Enter your 8-digit order number and billing zip code, then choose one of two options to begin:
3. Check the box next to the item(s) that you’d like to return, then start your return. 
4. Gift recipients can select “Return a gift” before starting a return and the purchaser will not be notified. 
5. Choose the reason for your return and a refund method, then enter any additional refund information that may be needed.

• Note: If you are using track and manage to report a missing piece or component to your item, be sure to enter those details in the additional notes box, which you'll be prompted with only after selecting: report a problem > selecting the return box next to the item > selecting the damage/incomplete drop down.

6. Enter the email address where we’ll send a confirmation and pre-paid return label, then submit your return.

Shipping your return:

1. Pack your items securely. Include your packing slip (not required).
2. Use the USPS prepaid return label at any USPS office.
3. We'll process your return according to your return ID request within 2-3 weeks from the day you send it back.

Check out our Return Policy to see more information about returning an item to us.