Return instructions

We've made returning things even easier! Now you can start your return online and print a free return label directly from home. To get started, follow the directions below:

Return your order online:

1. Visit our online Returns Page (https://www.uncommongoods.com/secure/orders/ngs/history) and enter your order number (including the dash and the number(s) following the dash) and zip code.
2. Check the box next to the item(s) that you’d like to return, then start your return.
3. Gift recipients can select “Return a gift” before starting a return and the purchaser will not be notified. 
4. Choose the reason for your return and a refund method, then enter any additional refund information that may be needed. 
5. Enter the email address where we’ll send a confirmation and pre-paid return label, then submit your return. 

Shipping your return:

1. Pack your items securely. There's no need to include your packing slip.
2. Use the USPS pre-paid return label to send your return back to us. Your package can be dropped off at any USPS office, give the box to a USPS Postal Carrier, or put it in your mailbox.
3. We'll process your return based on the information you selected online and on your return confirmation.

Check out our Return Policy to see more information about returning an item to us.

Need help with your return? Our customer service team is here to help! Give us a call at: 888-365-0056, live chat with a team member, or send us an email at: help@uncommongoods.com.