What are my international shipping options?

You will be quoted a specific delivery promise at the time of checkout that is based on your destination country and the shipping methods available for the items in your shopping cart.  

International orders placed at UncommonGoods will be sent from UncommonGoods to a Borderfree facility, and Borderfree will forward the orders to the final international destination. Once your order ships from Borderfree, you will receive an email with your international tracking number.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items being purchased, the weight of the items and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination.

You have the option of pre-paying duties and taxes at the time of purchase (more expensive) or upon delivery (less expensive). We've found that most customers prefer to pre-pay these fees to avoid the hassle of arranging for payment before the package is released to them or their gift recipient. 

Which shipping carriers do you use for international shipping?

We primarily use DHL for Express orders, and Standard orders will typically arrive by a local carrier (i.e. Canada Post).

Are there any items that cannot ship to my country because they are restricted?

If for any reason, there are any items that cannot be exported from the U.S. and/or imported into your country, you will be notified during the checkout process. Items that are restricted include food, seeds, some glassware, fragile items, and large, bulky items.

Do you ship furniture or other large items internationally?

International shipping restrictions prevent us from being able to ship over-sized items to some countries outside of the U.S. Restricted items will be noted during the international checkout process.

How can I track my package?

You can track your package by clicking here, and then entering your order number and billing email address.

Need more help? Send a request here, call +18883650056, or email us at help@uncommongoods.com.