International Shipping FAQ's

What are my international shipping options? 

You will be quoted a specific delivery timeframe at checkout, based on your destination country and the shipping methods available for the items you are purchasing.   

International orders placed at Uncommon Goods and processed by Flow will deliver directly from our warehouse, unless your shipment includes a custom or made-to-order item. Once your order ships from our warehouse you will receive a shipping confirmation email with tracking information.

Custom and made-to-order shipments will ship directly from the maker to our international shipping hub in New Jersey, then assigned an international shipping label and handed off to the carrier for final delivery.

If your order was placed prior to November 10, 2021 it will be processed by BorderFree. These orders are sent from Uncommon Goods to a Borderfree facility in New Jersey, then assigned an international shipping labels and handed off to the carrier for final delivery. You will not receive a shipping confirmation email until your order is assigned an international shipping label and shipped from the Borderfree international shipping hub.

How much does international shipping cost? 

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items being purchased, the weight of the items and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination. 

You have the option of pre-paying duties and taxes at the time of purchase or upon delivery. We've found that most customers prefer to pre-pay these fees to avoid the hassle of arranging for payment before the package is released to them or their gift recipient. If you choose to pre-pay, duties and taxes will be combined in one fee.

Which shipping carriers do you use for international shipping? 

We primarily use DHL Express for Express shipping, and Standard orders will typically ship via Landmark Global and be transferred to a local carrier once the package arrives in your destination country.  

If your order was processed by Borderfree, the carriers available will be DHL Express for Express shipping or a local carrier (i.e. Canada Post) for Standard shipping.

Are there any items that cannot ship to my country because they are restricted? 

If for any reason, there are any items that cannot be exported from the U.S. and/or imported into your country, you will be notified during the checkout process. Items that are restricted include food, seeds, some glassware, fragile items, and large, bulky items. 
 

Do you ship furniture or other large items internationally? 

International shipping restrictions prevent us from being able to ship over-sized items to some countries outside of the U.S. Restricted items will be noted during the international checkout process. 

What is the general timeline for international shipments? 

Currently, there is no general timeline. Each country will vary. The best thing to do is to view all your shipping options at checkout, which will provide the most accurate and up to date information.

How can I track my package? 

You can track your package by clicking here, and then entering the tracking number that was emailed to you. 

If your order was placed prior to November 10, 2021 it will be processed by and shipped with Borderfree. These orders can be tracked by clicking here and entering your order number and email address associated with the order.