General International FAQ's

BorderFree & Flow

International orders placed at Uncommon Goods will be processed by and shipped through BorderFree until November 10, 2021. After that date, all international orders will be processed by Flow and shipped through Uncommon Goods.

Both BorderFree and Flow partner with online retailers to sell internationally by providing international customers with access to products found in the United States, allowing local currency prices to be visible throughout Uncommon Goods, and displaying your final total (including duties, taxes, and shipping fees) during checkout.

All orders that are processed by BorderFree are sent from Uncommon Goods to a Borderfree hub, then forwarded for final international delivery. 

Orders that are processed by Flow, excluding custom and made-to-order items, will be sent from Uncommon Goods directly to the final international destination.

Custom and made-to-order items are shipped directly from the maker to an international shipping hub, then forwarded for final international delivery. 

What is your return policy for international orders?

Returns typically take 10 - 14 business days to reach our Uncommon Goods warehouse. Once we receive your return a refund will be issued back to the original payment method and in the same currency and exchange rate as your original order. We are unable to offer exchanges or replacements for orders that shipped outside of the U.S.

Refunds typically take 5 – 10 business days to post to the original payment’s account once issued. Return refunds do not include shipping fees or duties and tax if combined at the time of purchase.

Custom and made-to-order items cannot be returned. Please contact Customer Service if an item from your order was damaged in transit, missing from your order, your order was never received, or if you are a gift recipient.  

Visit our International Return Instructions FAQ for instructions on how to start return and receive a prepaid return shipping label.  

Can I cancel an order after it has been placed?

There is a small window of time in which orders may be canceled, typically within 30 minutes of placing your order. Once an order has been processed and shipped, canceling the order is not possible and a return will be required.

Please contact Customer Service as soon as possible, preferably within the first 30 minutes after the order has been placed to request a cancelation.

Email: help@uncommongoods.com

Chat: click the Live Chat button at the footer of our website

Phone: +1718-210-1200. If you are calling from Canada, please call us toll-free at 1-888-365-0056.

Can you send a catalog to non-US addresses?

While we can't send catalogs internationally, the latest version of our catalog can be found in the footer of our website.