International purchases

1. At the bottom of our website, select 'change' link next to the 'Shipping to' flag and choose the country you'd like to ship your order to. Unfortunately, if the country isn't listed, we're not able to ship there at this time.

   

2. By default, all prices are automatically converted into the local currency, but you can opt to pay in a different country's currency, including USD.
3. Shop our website as you normally would. Some items, such as food or oversized items, may not be available to ship outside of the United States. This information will be displayed on the item page and in the cart.

   

4. During checkout, feel free to check out your shipping options and delivery times, along with any duties and taxes that may be included for your ease.
5. After you finish your purchase, we'll send you a confirmation email to keep you in the loop.
6. When your order is on its way, you'll get an email with tracking details.

Gift cards and promo codes

At the moment, gift cards aren't available for purchase. Also, please keep in mind that gift cards and promo codes can't be used for international orders.

Gift packaging

Unfortunately, gift packaging and free gift messages on packing slips aren't an option for international orders because of customs regulations.

Uncommon Perks

Unfortunately, Uncommon Perks isn't an available shipping option for international orders.

Duties and taxes

Duties, or customs tariffs, are established by the customs authorities of the destination country. They depend on factors like where the goods come from and how they are classified. The destination country also sets tax rates, including Value Added Tax (VAT). You can see the total duties and taxes/VAT for your order during the international checkout process. It's possible for duties and taxes to be combined when you make your purchase.

Exchange rates

Foreign exchange rates are determined at checkout and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction. Uncommon Goods updates exchange rates on a daily basis. You will receive a message if exchange rates have been updated while you are shopping.

Payment

Right now, Flow offers traditional payment options such as Visa, MasterCard, and PayPal, along with alternative payment methods based on the destination country.

The total displayed in checkout will be the exact amount you're charged and will show on your statement as ‘Flow*UncommonGoods'.  There will never be any additional costs billed upon delivery or due as C.O.D. charges.