How to Order
- Select the International Shopping link (flag symbol) at the top of any page and choose your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.
- Shop UncommonGoods as you normally would. When you proceed to checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total, including all shipping costs and any applicable duties and taxes.
- Once your transaction is complete, UncommonGoods will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
You may ship to a specific country but pay with a different country's currency. If you don't see your country listed, we are not able to ship to that destination at this time.
Who should I contact if I have questions relating to my order after I have made a purchase?
Contact our customer service team via email, chat, or phone.
Chat: click the Chat button on our website
If you are calling from Canada, please call us toll-free at 1-888-365-0056
Can my order be gift-boxed when I’m shipping outside of the US?
Sorry, but we’re unable to provide gift-boxing service for international orders because screening processes at the border require all items to be free of gift boxing.
Can I purchase or redeem gift certificates during international checkout?
Gift certificates may not be purchased or redeemed during international checkout. While gift certificates are not supported as a form of payment, customers with international billing addresses may purchase gift certificates through domestic checkout (for use in domestic checkout).
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the international checkout.
How will I know how much my order will cost?
Just add items to your basket and click on the checkout button. Borderfree will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Which payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, and PayPal for select destinations. If PayPal is a payment option for your order, you will able to select this payment method in checkout.
When am I billed?
Your credit card will be billed by Borderfree at the time your parcel(s) leave the U.S.
How will the charge appear on my credit card statement?
Your credit card will be billed by Borderfree and your credit card statement will read 'BF*UncommonGoods'.
I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you’re an American traveling or living abroad.
I live overseas but am shipping to the U.S. Can I use my international billing address to ship to the U.S.?
Our billing system may not be able to process your order because our domestic checkout is not designed to accommodate international addresses. Please contact customer service if you would like to use your international billing address for an order shipping within the United States.
Are there any additional costs that will be due upon receipt of my order?
No. When you use the international checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction. UncommonGoods updates exchange rates on a daily basis. You will receive a message if exchange rates have been updated while you are shopping.
Are your electrical products compatible with all electrical outlets?
Our electrical products are UL–Listed and manufactured in compliance with U.S. standards. If you are purchasing this item for use outside of the U.S., use only with the appropriate outlet adaptor and voltage converter for your country. Do not plug into an electrical outlet higher than 110–120V as this could result in fire and/or injury.