We're sorry to hear that your order hasn't arrived yet! If you haven't already, please take a moment to check the delivery status using the tracking email we sent or by visiting the track & manage orders link at the bottom of our website.
Keep in mind that orders can be delivered up until 8 PM local time. We recommend waiting until then before reporting your order as late or lost through our online portal. You'll need your order number and billing zip code to get started.
- Enter your order number and billing zip code, excluding the dash and any numbers that follow.
- Select 'report a problem.'
- If your order is late or hasn't arrived, choose "I never received this order." If you're receiving a gift and would prefer that the purchaser isn't notified, please check the box at the bottom.
- Was your order delivered? If you report your order as not delivered before the expected delivery date, you'll see a message and should not continue.
- You can choose to have the order replaced or receive a refund.
- Refunds will be issued to the original form of payment or a gift card. If you're a gift recipient, your refund will be on a gift card.
- Refunds can only go back to the original form of payment within 30 days of receiving the order. After 30 days, all refunds will be on a gift card.
- An email address is needed to receive a digital gift card.
- Replacements can be sent to the billing address, shipping address, or another address you choose.
- Enter the email address where we can send the confirmation.
If your order is stuck in transit, there's still a chance it will arrive. In that case, please reach out to our customer service team, and we'll send you a prepaid return label to send back the replacement order.
For more information about our return policy, please click here. If you need instructions on reporting a different issue with your order, please visit this link.
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